Strategic Operations & Program Design
Designing the systems behind the work. So ideas become sustainable, repeatable outcomes.
What This Looks Like in Practice
Strategic Operations & Program Design focuses on how initiatives are planned, run, measured, and sustained. I help organizations translate vision into clear structures, workflows, and decision-making systems that teams can actually execute.
This work supports products, programs, and partnerships that involve multiple stakeholders, constraints, and long-term impact.
Program & Initiative Design
Defining program goals, scope, and success criteria
Designing program structures that align activities to outcomes
Creating clear roles, responsibilities, and ownership models
Supporting pilot programs and scalable rollouts
Operational Strategy & Workflow Design
Mapping workflows from planning through delivery
Designing operational cadence (planning cycles, check-ins, reviews)
Identifying risks, dependencies, and capacity constraints
Reducing friction, rework, and ambiguity across teams
Stakeholder & Partner Coordination
Aligning internal teams, partners, and funders around shared goals
Designing communication and decision pathways
Supporting collaboration across disciplines and organizations
Creating clarity in complex or politically sensitive environments
Metrics, Evaluation
& Learning Systems
Defining success metrics tied to mission and strategy
Designing dashboards and reporting frameworks
Supporting grant reporting and outcome evaluation
Creating feedback loops for continuous improvement
Documentation & Knowledge Systems
Playbooks, templates, and reference materials
Decision logs and process documentation
Onboarding materials for staff, partners, or participants
Systems that make work transferable, not person-dependent
